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Gamefly Game Rental

 

Unquestionably the best US games rental company, with top features, customer service, and selection.

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Gamefly Game Rental Review

Visit Gamefly SiteGamefly is widely credited as the leader in game rental by mail, and we agree. They have a reputation for excellent customer service, and appear to be the best at swiftly stocking new releases, which is the biggest complaint about most rental companies. They mail a whopping 590,000 rental games out monthly, as of mid 2009.

Gamefly provides the most extensive game information features of any rental site. This includes basic descriptions, ratings, as well as reviews from IGN, Gamespot, Gamespy, and Gamefly members, cheats, faqs, codes, even the odd game trailer to see what the game is like before you rent. They boast an unrivalled 7,300+ different game titles on their various platforms, listed in 10 genres to aid browsing. Likewise, we appreciate their top-rented list, which can help to see what's hot and other gamers are playing.

The web interface is user friendly and simple to use. You add your desired titles to "My GameQ." If you like a particular game and want to purchase it, you can choose the "Keep It" option at a discounted price. In this case, you'll get the original game case and manuals as well. They even have extra like Gamefly gift certificates, the perfect Christmas present for a gamer. And there is a Gamefly Rewards program, where the more you play, the more discounts you get.

Their customer service line has been described as slow at times--the only real negative we can find from researching and using the company--but at least Gamefly has a phone contact (most rental companies don't, which can be very frustrating). Their staff appear knowledgeable and able to answer questions well. The site has parental controls, so children can be left to manage the GameQs on their own without risk of coming across or renting mature titles.

The company originally shipped only from Los Angeles, but in mid-2007 opened a new warehouse in Pittsburgh, followed by outlets in Texas and Florida. We're especially impressed with their "fast return" feature, where they will mark the game as received before they've actually gotten the game in the mail, to improve delivery times; this makes even deliveries some distance to the interior viable. This expansion, plus their recent TV commercials, suggest Gamefly is a healthy, expanding company, likely to continue purchasing the latest new releases in large numbers, always good for the consumer. They continue to add new features as of late 2008, such as new Gamefly Tunes, free mp3 downloads, and a presence on Facebook as well as iPhone/iPod Touch apps.

Gamefly was founded in early 2002 by Sean Spector and Jung Suh, gamers frustrated at not being able to rent video games. They searched local video stores and even the internet (which at that time didn't boast any good rental sources). So they quit their jobs, formed Gamefly, and are now the market leaders in the growing games rental market, always striving to improve their service. Gamefly is the winner of the Shopzilla/BizRate Research Circle of Excellence Award, only one of 58 online companies to be so honored.

 

Prices: Gamefly offers a 10-day free trial before you choose whether to subscribe or not, or you can get a reduced rate on your first month if you don't opt for a free trial. In fact, for the one game out service, you can start at an unheard of $5.95 for the first month.

Prices are a couple dollars steeper than industry average, but then the service is far better than average--a good tradeoff in our opinion. Prices for unlimited rentals are $15.95 per month for one game out at a time, $22.95 for 2 games out at a time. Note that according to the terms and conditions, Gamefly will authorize your credit card for the full amount of the first monthly installment to verify the account, but no money is actually paid until the end of the free trial.

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Gamefly Game Rental Customer Comments

Sorry, the customer comment function is temporarily down--we hope to fix it soon.

 

 

Mojo Jojo, 5 January 2010

No problems so far I know its cheaper than a blockbuster game rental

Value: Value Rating .Design: Design Rating .Service: Service Rating

 

Tamika from Ohio, 3 September 2009

Gamefly is awesome.. (but when you are adding games to your queue u'd better make sure every game on it is one you reallllly want, because they will send you the suckiest game on yout list..)

Value: Value Rating .Design: Design Rating .Service: Service Rating

 

Brandon, 29 May 2009

i love gamefly dont get me wrong however i hate there customer servise they never send the game i want they always send me a game near the bottom of my game que and it really piss's me off

Value: Value Rating .Design: Design Rating .Service: Service Rating

 

Ryan from California, 13 January 2009

I have been a subscriber for over two years now and they are the best on the market when I started. The only word of caution is that I have been noticing that their inventories have been slipping due to more customers therefore alot of the newly released games are unavailable for weeks at a time. This becomes a little frustrating especially for the higher price they charge.

Value: Value Rating .Design: Design Rating .Service: Service Rating

 

Moe from Maryland, June 22, 2008

been with gamefly for about 2yrs. Never been a another game rental services. but hand s down no complaints heres. by the the way just open another two centers one in texas and one florida.

Value: Value Rating .Design: Design Rating .Service: Service Rating

 

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Key Facts

 
Gamefly Logo

Games at a time:
1: $15.95 (Unlimited) )
2 : $22.95 (Unlimited)
3 : $29.95 (Unlimited) 4 : $36.95 (Unlimited)

Platforms:
Xbox 360 (600+)
Wii (810+)
PS3 (440+)
PS2 (1660+)
PSP (540+)
Xbox (820+)
Gamecube (520+)
Nintendo DS (1240+)
Gameboy Advance (670+)

Free Trial: 10 day free trial

Distribution Centers: California
Florida
Pennsylvania
Texas

Titles: 7,300+
Film Rentals: no
Phone Contact:
yes

Contact:
1-888-986-6400
Gamefly Inc.
PO Box 5326
Culver City, CA 90231-5326

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